WEBDAIL.
Customer Transparency & Commercial Terms

Refund & Cancellation Policy

Clear guidelines on project milestones, deposit allocations, recurring service retainers, and dispute resolutions.

HomeRefund Policy

Key Policy Highlights

  • Milestone-Based Billing: Work is delivered in approved iterative sprints. Refunds are evaluated strictly per uncommenced milestones.
  • Initial Kickoff Deposit: Up to 70% refundable if cancellation occurs within 48 hours before engineering and wireframing begin.
  • Processing Timeline: Approved refunds are credited back to the original payment method within 5–7 business banking days.

1. Custom Web Applications & Development Projects

Custom engineering projects (including Next.js web applications, custom CRM platforms, Shopify Liquid theme design, and bespoke portals) involve dedicated developer allocations and server infrastructure provisioning.

• Before Project Kickoff: If a cancellation request is submitted in writing within 48 hours of invoice payment and prior to initial UI design or architecture setup, a 70% refund of the initial advance deposit will be granted (30% retained for administration and consultation overhead).

• During Active Development: Once custom code authored or designs approved by the client in any milestone, payments allocated to that milestone become non-refundable. Any pre-paid balance for uncommenced future milestones will be refunded in full.

• Post-Deployment & Final Handover: After final source code handover, deployment to client production servers, or domain linking, payments are 100% non-refundable.

2. Annual Maintenance Contracts (AMC) & DevOps Retainers

For ongoing technical support, Docker container maintenance, Linux server management, and AMC agreements:

• Monthly Retainers: Monthly retainer plans can be cancelled at any time by giving written notice 15 days prior to the next billing cycle. Current month charges are non-refundable.

• Annual AMC Agreements: If an annual AMC retainer is cancelled mid-term by the client, refund amounts are calculated on a pro-rata basis for remaining whole months, less a 20% early termination fee.

3. Non-Refundable Direct Third-Party Outlays

Webdail Technology cannot issue refunds for third-party disbursements purchased directly on behalf of the client. These non-refundable items include:

  • Domain name registrations and annual renewals.
  • Direct cloud hosting costs (AWS, Lightsail, Vercel, Cloudflare Pro, Docker hub licenses).
  • Commercial Shopify app subscriptions, premium theme licenses, and stock photography.
  • SMS, WhatsApp Business API gateway credit packs, and third-party SaaS licenses.

4. How to Request a Cancellation or Refund

To initiate an official refund evaluation:

  1. Send an email to info@webdail.com or raise a priority ticket via our Support Desk.
  2. Include your Invoice Number, Project/Quote Reference ID (e.g. WEB-XXXXXX), and registered company contact details.
  3. State the specific reasons for project termination.

Our finance and legal desk will review the milestone state within 3 business days. If approved, refunds are credited back to the original bank account or payment gateway within 5 to 7 working days.

5. Questions & Grievance Officer

If you have questions regarding this policy or wish to clarify billing terms prior to project initiation, please connect with our commercial desk:

Webdail Technology

Attn: Commercial Accounts & Billing Department

Email: info@webdail.com

Support Hotline: +91 9241234517

Jurisdiction: Delhi NCR, India